GITEX 2021: The Dubai Paperless Strategy achieves 98% of its Objectives

The Dubai Paperless Strategy has completed 98.86% of its government transactions digitalization objectives across all participating government entities, revealed Digital Dubai in a press conference at its pavilion at GITEX Global 2021.

A total of 43 Dubai Government entities taking part in the Strategy have succeeded in digitalizing their internal and external processes. Collectively, they offer more than 1,800 digital services and boast over 10,500 key processes.

At the heart of the Strategy and of the entire digital transformation project is government integration, which has led to a notable shift towards automating procedures and services. These, in turn, helped save a total of 331 million sheets of paper that would have otherwise been used for transactions, cutting costs by more than AED1.3 billion and saving over 14 million man-hours across the government. From an environmental standpoint, the Strategy saved more than 39,000 trees that would have otherwise been used to produce paper.

H.E. Hamad Al-Mansoori, said,

“Dubai is taking a new and significant step forward in its quest to digitalize all aspects of life in the emirate, guided by its leadership’s ambitious vision and clear objectives to make sure Dubai has a fully digital government by December 2021, where all transactions will be 100% paperless,”

“With its successive achievements and non-stop progress, the Dubai Government is on the right track to fulfil its aspirations and lead the world in the field of digital governments, all while continuing to prioritize customers’ happiness and offering them seamless and proactive services. Dubai is now a role model for the world with its rapid and significant achievements, as well as its commitment to maintaining a clean and sustainable environment.”

“We are proud of the remarkable achievements that the Dubai Government has made in its comprehensive digital transformation,”

“We also take pride in the many government entities that have earned the ‘100% Digital Stamp’, completely cutting paper out of all internal, external, and customer transactions. With that in mind, I extend my sincere appreciation to all the institutions that have worked together as one team and succeeded in achieving the success we see today. It is this team spirit that makes us confident that we will keep making accomplishments until we establish a smart digital life that reaffirms Dubai’s leading global position.”

H.E. Wesam Lootah noted:

“The roadmap set by the Dubai Paperless Strategy has led to many notable achievements, from entirely re-engineering operations to promoting the widespread use of digital identity and electronic signature services. The Strategy has helped create an integrated and interconnected network, popularized the use of government resource planning systems, and fueled the development of digital legislation. All of these accomplishments have collectively ensured the Strategy’s success, setting the stage for the impressive levels of performance we have witnessed in a relatively limited period of time.”

“The Dubai Paperless Strategy’s success will enhance all aspects of life, significantly reducing paper consumption and saving millions of dirhams and man-hours across various government entities,” H.E. Lootah continued. “Over time, the strategy will foster a deep restructuring of internal work cultures and customers’ perspectives, encouraging the ubiquitous use of paperless transactions and processes. This in itself is an important goal that drives Dubai’s comprehensive digital transformation.”

The Dubai Paperless Strategy is set to enhance the smart city experience for all residents and visitors. It facilitates and streamlines government transactions, curb the use of paper in customer transactions or between Dubai Government employees, and design 100% paperless experiences available on the DubaiNow application, which includes all city services divided into 12 main categories.

News Source: Dubai Media Office