All About Dubai Municipality: Departments, Services & More
Dubai Municipality, founded in 1954 by His Highness Sheikh Rashid Al Maktoum, is the oldest government entity in Dubai, responsible for overseeing various aspects of city operations. Their mandate includes managing daily operations that affect residents, visitors, and businesses. With authority over 14 functional areas and more than 800 daily operations, Dubai Municipality delivers over 150 services through its two sectors, four agencies, and 37 departments. Their focus ranges from enhancing public spaces like parks and beaches to ensuring food safety and conserving wildlife reserves. Overall, their mission is to enhance Dubai's beauty, sustainability, and livability on a daily basis.
The municipality's concise history:
Established in 1954 with a modest workforce of seven employees, Dubai Municipality embarked on its journey to shape the urban landscape of the burgeoning city. By 1957, a pivotal decree formalized the municipality's council structure, comprising 23 appointed traders and elders, tasked with overseeing urban planning and development initiatives. This foundational step laid the groundwork for Dubai Municipality's pivotal role in the city's growth.
In 1961, under the visionary leadership of Sheikh Rashid bin Saeed Al Maktoum, Dubai Municipality was granted independent authority through a decree, empowering it to create and implement policies autonomously. This marked a significant milestone in the municipality's evolution, enhancing its capacity to address the evolving needs of the rapidly expanding city.
Over subsequent decades, Dubai Municipality experienced exponential growth, paralleling Dubai's remarkable development. By modern times, the municipality boasted a workforce of over 13,000 employees, operating across various departments and sectors. Embracing digitalization in 2001, the municipality launched e-government initiatives, revolutionizing service delivery and enhancing accessibility for residents and businesses alike.
Throughout its history, Dubai Municipality has remained steadfast in its commitment to excellence, earning accolades such as the 2006 Public Services Award from the United Nations and the Arab eContent 2005 Award, underscoring its dedication to innovation and service excellence.
Dubai Municipality Sectors and Services:
Planning, Infrastructure, and Building:
- Issuance of building permits for construction projects.
- Land planning and allocation for urban development.
- Management of drainage and irrigation systems.
- Provision of geospatial information for city planning.
Business Services:
- Approval of licenses for trade activities and outdoor advertising.
- Conducting product testing and laboratory analysis.
- Offering veterinary services for animal health and welfare.
- Administration of commercial and residential fees for municipal services.
Sustainability, Environment, and Public Health:
- Providing agricultural services for farming and crop management.
- Implementation of waste management initiatives for environmental conservation.
- Regulation of health and safety standards for public welfare.
Recreational Services:
- Maintenance and management of public parks for leisure activities.
- Supervision of beaches to ensure safety and cleanliness.
- Oversight of wildlife sanctuaries for biodiversity conservation.
Public Places Managed by Dubai Municipality:
Markets:
- Operation of markets for trading activities and commerce.
- Examples include the Dubai Center Fruit and Vegetable Market and the Traditional Market (Naif).
Heritage Places:
- Preservation and promotion of cultural heritage sites.
- Includes museums and heritage villages such as the DM Museum and Hatta Heritage Village.
Parks:
- Maintenance and development of recreational parks for public enjoyment.
- Examples include Safa Park and Zabeel Park.
Beaches:
- Management of public beaches for tourism and leisure.
- Notable beaches include Mamzar Beach and Jumeirah Beach.
Dubai Municipality Centers:
Al Manara Center:
- Located in Al Manara Area, Al Safa 2.
- Provides administrative services and support to residents.
Al Twar Center:
- Situated in Al Twar Area, Al Nahda Road.
- Offers accessible services for community members in the vicinity.
Al Kifaf Center:
- Found near Al Jafiliya Metro Station.
- Provides convenient access to municipal services for residents.
Hatta Center:
- Located in Hatta Area, Dubai Hatta Road.
- Serves the unique needs of the Hatta community and surrounding areas.
Dubai Municipality Recycling Centers:
- Manage 18 types of materials including paper, plastic, metal, and electronic waste.
- Operate 24/7 and utilize solar energy and LED lighting fixtures for sustainability.
Contact Information:
- You can communicate directly with Dubai Municipality through:
- Phone: +971 4 2215555
- Call Centre: 800900
- Website: www.dm.gov.ae
- Social Media Channels: @dubaimunicipality
Dubai Municipality's diverse services and commitment to innovation contribute significantly to the city's development and sustainability.
FAQs
Q. What are the working hours of the Dubai Municipality customer service centers
A. Hatta Center:
Center Working hours:
Saturday & Sunday: Closed
From Monday to Thursday: from 7:30 AM to 3:30 PM.
Friday: from 7:30 AM to 12:00 PM.
Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.
- Al Manara Center:
Center Working hours:
Saturday: Closed
Sunday: from 8:00 AM to 5:00 PM.
From Monday to Thursday: from 7:30 AM to 8:00 PM.
Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.
- Al Kifaf Center:
Center Working hours:
Saturday: from 8:30 AM to 6:00 PM.
Sunday: from 7:30 AM to 2:00 PM.
From Monday to Thursday: from 7:30 AM to 8:00 PM.
- Al Towar Center:
Center Working hours:
Saturday: Closed
Sunday: from 8:00 AM to 5:00 PM.
From Monday to Thursday: from 7:30 AM to 8:00 PM.
Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.
Dubai Municipality Working hours:
Saturday & Sunday: Closed
From Monday to Thursday: from 7:30 AM to 3:30 PM.
Friday: from 7:30 AM to 12:00 PM.
Q. How can I submit a suggestion or complaint regarding the services and tasks of Dubai Municipality?
A. You can submit your suggestions and report any complaints, such as water leaks, dumping garbage around containers, and general pest problems, as well as complaints about restaurants and others by:
- Using the Dubai Government unified Suggestions and Complaints System, which is available on the main page of our website
- Dubai Municipality website: www.dm.gov.ae
- Dubai Municipality Service Centres
- Their Social Media Channels
- Email: info@dm.gov.ae
- You can also come in person to Dubai Municipality offices, or call their toll-free number: 800 900 anytime (24 hours a day, 7 days a week).
They also welcome your ideas and creative suggestions regarding the tasks and services of Dubai Municipality, through:
- Using the Dubai Government unified Suggestions and Complaints System, available on the main page of the Dubai Municipality website.
- Visiting the Dubai Government unified Suggestions System on the Dubai Municipality website.
- Use the Mohammed Bin Rashid Smart Majlis System through this link.
- For more information about suggestions and complaints, you can visit the suggestions and complaints page on their website.
Q. How can I receive Dubai Municipality e-services?
A. You can obtain all their services by visiting the Dubai Municipality website www.dm.gov.ae and viewing the procedures, service channels and working hours.
- You can browse services that do not require a username and password without registering
- You must be registered as an individual or company, if the service required that, then:
- Enter your username and password to display the related services, after verifying your data
- Select the required service link to open the page
- You can apply for some services at the customer service centres in Al Tawar, Manara, Al-Kafaf and Hatta
- For more information, please call the toll-free number 800 900.