Emirates Health Services Wins 'Best Call Center' Award at Insight Middle East Call Center Awards 2024

Emirates Health Services (EHS) has been recognized with the prestigious "Best Call Center" award in the healthcare sector at the 2024 Insight Middle East Call Center Awards.

This accolade underscores EHS's dedication to delivering exceptional customer experiences through innovative technologies and tailored solutions that enhance accessibility and satisfaction in healthcare services.

Dr. Abdulaziz Al Zarooni, Acting Executive Director of the Financial Sector and Support Services at EHS, expressed pride in this achievement.

“This award is a testament to our commitment to the highest standards of service quality. It reflects our ongoing efforts to develop our call center into a state-of-the-art platform that ensures rapid response to customers’ needs while boosting operational efficiency and satisfaction. This achievement aligns with EHS’s vision of becoming a leader in healthcare services and supports the UAE’s We the UAE 2031 vision,”

he stated.

Ahmed Alsuwaidi, Director of Customer Happiness at EHS, highlighted the team’s role in achieving this milestone.

“Winning this recognition highlights the dedicated efforts of our team to offer an extraordinary customer experience. The call center is a core component of our strategy to deliver high-quality, efficient services around the clock through multiple communication channels,”

he said.

The EHS call center operates 24/7, providing multilingual support in Arabic, English, and Urdu. Customers can reach out via a toll-free hotline (8008877), email (info@ehs.gov.ae), or live chat, ensuring seamless and smart solutions tailored to diverse needs.

This award reinforces EHS’s commitment to service excellence, strengthening its position as a leader in healthcare innovation in the region.

News Source: Emirates News Agency