Emirates' innovative home check-in services proves to be a success

Over 2,500 Emirates customers enhanced their travel experience by adding innovative home check-in services to their bookings in July. The airline’s popular service enables passengers departing from Dubai to quickly and efficiently complete the check-in process in the comfort of their home and enjoy a swift and smooth journey through the airport.

During the month of July, when travel departures from the UAE were at their peak, Emirates’ home check-in services were typically booked for groups of four to five people, with travellers’ most popular destinations being Amman (Jordan), Beirut (Lebanon) and Male (Maldives). Thursdays and the long weekends over the Eid holidays were particularly busy with up to 130 home check-ins completed and 150 pieces of baggage delivered to the airport a day across Dubai. Around 400 home check-ins were from previous customers who had already experienced the new service before which highlighted the popularity of this service.

During the safe and convenient home check-in process, customer-oriented agents check in travellers for their flights, issue boarding passes, weigh and tag their sanitised baggage and ensure these are delivered to the airport and loaded onto the aircraft. Each piece of baggage is disinfected with a long-lasting protective coating that lasts for up to 72 hours.

Emirates customers can easily book their home check-in service on emirates.com up to 24 hours before their flight and receive the service up to 8 hours before scheduled departure time.

Customers also have the option to book fast-track marhaba services to help whisk them through airport immigration for an even more contactless on ground experience. In addition, travellers can also book pre-travel COVID-19 testing. A qualified medical professional performs the swab test ahead of the home check-in process, and results are shared with customers digitally. All passengers who test negative for COVID-19 receive a medical certificate within 24 to 48 hours to meet the entry guidelines of their destination.

For their return to Dubai, customers can choose to book a land and leave service which enables them to proceed directly home while trained agents collect their baggage, clear it through customs, sanitize the baggage, and then deliver it directly to their doorstep.

Emirates’ home check-in service is delivered by DUBZ, dnata’s baggage technology and logistics company. Based in Dubai, DUBZ providers innovative, unique solutions to travellers, ensuring a safe and seamless experience for them throughout their journey.