RTA, DDA collaborate to enhance customers' satisfaction rating
Dubai’s Roads and Transport Authority (RTA) has signed a Memorandum of Understanding (MoU) with the Dubai Development Authority (DDA), to streamline the business process and the issuance of permits for lands impacted by the Rail Protection Zone.
It also sets the procedures for the practising of any construction on lands within or impacted by the existing Rail Protection Zones or planned rail tracks. It calls for cooperation between the respective departments of each party about the issuance of permits related to those land plots.
The MoU charts out a partnership model that serves the mutual benefits, supports the vision of the two parties and enhances the customer’s satisfaction rating. It calls for joint efforts to upgrade processes, simplify procedures and improve customer services in the interest of the community, besides supporting innovative thinking skills and creativity through constructive partnership.
Abdul Mohsen Ibrahim, CEO of Rail Agency, RTA, and Bader Al Gergawi, Deputy Director General of Dubai Development Authority signed the MoU online on behalf of the respective entities.
“By signing this MoU, RTA is committed to providing documents and information pertinent to the current and future rails lines and infrastructure of the rails facilities nearby the facilities of the DDA. This includes legislation related to streamlining the rail lines in Dubai and amendments thereto in addition to coordinates, boundaries and layouts of current and future Rail Protection Zones in the areas of the DDA and any new developments thereto”
said Abdul Mohsen Ibrahim Kalbat.
“The MoU calls for coordinating with Dubai Development Authority regarding the inspection works on the Rail Protection Zones to verify the compliance with the requirements of the No-Objection Certificates issued by the Rail Agency in the areas under the DDA. It also provides for the issuance of No Objection Certificates within the Rail Protection Zone to the DDA’s clients in its affiliated zones. RTA shall also provide plans detailing the current and future Rail Protection Zones so that they can be entered into the Authority’s plan.”
“This MoU is in line with our strategy aimed at facilitating the practising of business and furthering the continuous coordination with other government entities to streamline the procedures of obtaining licenses and approvals. It contributes directly to introducing real estate developers, investors, consultants and contractors approved by the Authority to the requirements of the Rail Agency before carrying out any construction or related works within the Rail Protection Zone in the areas under the Dubai Development Authority,”
said Mr Bader Al Gergawi, Deputy Director General of the Dubai Development Authority.
The MoU also commits the Authority to ensure that a No-Objection Certificate is issued by RTA before issuing construction permits or approvals to engage in any construction or related activities under the realm of the Authority on lands within the planned Rail Protection Zones provided by the RTA. It shall also circulate to all developers and investors the requirements of the Rail Agency and the mandatory obtaining of a No-Objection Certificate from it before carrying out any construction work.
Additionally, no licenses shall be issued for lands located in the planned Rail Protection Zone unless the owner obtains a No-Objection Certificate from RTA.
News Source: Dubai Media Office