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AI Expected to 'Eliminate' 40% of Global Back-Office Jobs, Expert Says

AI Expected to 'Eliminate' 40% of Global Back-Office Jobs, Expert Says
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In Abu Dhabi, a top official highlighted that around 40 percent of jobs globally, particularly those in back-office roles, could be supplanted by the emergence of artificial intelligence.

Sameer Abdullah Naas, President of the Union of Arab Chambers, observed a widespread acceptance of new technologies among employers and employees in workplaces. He noted a significant shift towards technology-driven approaches, with many businesses effectively leveraging internet platforms for sales, marketing, and promotion. Naas made these remarks during a panel discussion at the Annual Investment Meeting (AIM) Congress 2024 in Abu Dhabi.

Similarly, Naas, who also serves as the Chairman of the Bahrain Chamber of Commerce and Industry, emphasized that AI could potentially replace up to 40 percent of back-office jobs. He pointed out that while new technologies offer significant benefits, they also present challenges, particularly concerning the impact of AI on back-office operations. Naas highlighted that AI has the potential to eliminate a substantial portion of back-office roles, which typically encompass administrative tasks such as accounting, record-keeping, data entry, HR functions, office management, IT support, and various operational services.

Retraining in age of AI

Naas emphasized the importance of reskilling the workforce to mitigate job losses resulting from automation. He highlighted the need to address the challenge of retraining individuals and identifying alternative employment opportunities for those affected. Naas also stressed the significance of integrating AI education into the curriculum of educational institutions to prepare the youth for the evolving job landscape. He underscored the necessity for educators to adapt their teaching methods and subjects to align with the demands of AI-driven industries. Additionally, Naas advocated for collaboration between the public and private sectors to address the challenges posed by rapid digital transformation. He suggested that governments play a proactive role in finding solutions in partnership with the private sector and adjusting relevant legislation and regulations accordingly.

The three-day annual event, convened by the AIM Global Foundation, has brought together industry leaders, policymakers, investors, entrepreneurs, and experts from various corners of the globe. This gathering aims to delve into innovative strategies and avenues for fostering economic growth and prosperity. Supported by the UAE Ministry of Industry and Advanced Technology and the Abu Dhabi Department of Economic Development, this global investment event is being held at the Abu Dhabi National Exhibition Centre until Thursday as part of AIM Congress 2024.

News Source: Khaleej Times

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