CAFU is the UAE’s own and the world’s leading digital platform for vehicle services. Established in 2018, CAFU began its journey as an on-demand petrol delivery startup in Dubai. Over the years, it has evolved into the premier vehicle service provider in the UAE, expanding its offerings far beyond fuel delivery.
Today, CAFU's super app provides many services, including car washes, oil changes, battery replacements, tire services, insurance, minor repairs, inspections, and emergency fuel assistance. CAFU’s mission is to use technology to challenge the norm and create greater impact and exceptional services for customers and communities, moving them forward with ease throughout all stages of car ownership.
Here's everything you need to know to make the most of CAFU's innovative services and see how it can simplify and enhance your vehicle ownership experience.
Services Provided by CAFU
On-Demand Fuel Delivery
CAFU offers an innovative solution for busy individuals and businesses, providing fuel delivery services 24/7. Users can schedule a fuel delivery through the app, which is then delivered by CAFU’s fleet of trucks operated by qualified "CAFU Pilots."
This service eliminates the need to visit petrol stations, offering the same high-quality fuel at standard petrol station prices without any delivery fees.
Fuel Pricing:
- Super 98: 3.34 AED per liter
- Special 95: 3.22 AED per liter
- Diesel: 3.07 AED per liter
Customers can choose between a per-order fee of 18 AED or a monthly subscription of 26 AED for unlimited fuel deliveries. This ensures that the convenience of fuel delivery does not come at an additional cost compared to traditional refueling methods.
Car Wash Services
CAFU's on-demand car wash services allow customers to book a car wash from the comfort of their homes. The services are designed to cater to different needs and preferences, ensuring a clean and well-maintained vehicle. Options include:
- Classic Clean: An eco-friendly, waterless car wash with a high-quality wax sealant for protection. This service captures surface dirt and bugs using a specialist product, wipes down the bodywork, and provides a final polish.
- Classic Clean + Interior: Adds interior cleaning and sanitization to the Classic Clean. It includes vacuuming carpets, upholstery, and panels, and sanitizing all interior surfaces and windows with a Biocote anti-bacterial cleaning solution.
- Premium Wash: Uses PH-neutral water and steam for a thorough exterior and interior clean. It involves steam-cleaning the exterior, waxing the bodywork, and steam-cleaning the interior surfaces.
- Premium Wash + Sanitization: Adds medical-grade antiseptic spray and antibacterial fogging for full interior disinfection.
The pricing for these services varies based on the level of detail and cleaning required, giving customers the flexibility to choose the best option for their needs.
Oil Change Services
CAFU provides mobile engine oil change services, ensuring that customers can get their oil changed without visiting a garage. This service includes a complimentary 10-point vehicle check, offering added value and peace of mind. Customers can choose top-quality products from Mobil and Total Energies, ensuring their car runs smoothly and efficiently.
The cost of the oil change service depends on the vehicle model and the specific requirements, ensuring a tailored approach for each customer.
Battery Replacement and Maintenance
CAFU offers a comprehensive battery service, including jump-starts and replacements with warranties ranging from 12 to 18 months, depending on the battery type and brand. This service ensures that customers are never stranded due to a dead battery.
Battery Options:
- Standard Battery: Affordable batteries with reliable performance, suitable for most vehicles, with a 12-month warranty.
- Premium Battery: Superior performance and long life, suitable for demanding vehicles, with an 18-month warranty.
- AGM Battery: High capacity and performance, ideal for large cars with start-stop features, with an 18-month warranty.
The cost of the battery service depends on the car’s make and model and the brand chosen. This includes professional diagnostic services and a warranty.
Tyre Services
CAFU's tyre services include fitting, balancing, and a comprehensive warranty on new tires. Customers can choose from leading brands like Dunlop, Goodyear, and Bridgestone, with the convenience of having the service performed at their location. This service ensures that tyres are maintained and replaced efficiently, enhancing vehicle safety and performance.
The total cost depends on the choice of tyre brand, size, and other specifications. The app provides detailed pricing information before the order is placed.
Emergency Services
CAFU provides a range of emergency services, including fuel delivery, tire changes, jump-starts, and towing services. These services are designed to offer quick and efficient assistance to customers in distress, ensuring they get back on the road as soon as possible.
Emergency Services Pricing:
- Emergency Fuel Delivery: 100 AED for 10 liters of Super 98
- Tire Change: 150 AED
- Jump Start: 150 AED
- Towing: From 300 AED, depending on the distance and specific requirements
These services provide peace of mind for customers, knowing that help is available whenever needed.
Insurance Services
CAFU also offers comprehensive car insurance solutions, providing customers with a hassle-free way to get their vehicles insured. The options include:
- Comprehensive Agency: Worry-free driving with agency repair in case of any issues. Customers can choose the level of coverage that fits their needs.
- Comprehensive Non-Agency: Coverage for your own and third-party vehicles with an extensive repair network and bonus perks.
- Third Party Only: Budget-friendly options with limited benefits to get you on the road with ease.
Additional Protection Options:
- Agency Repairs: Ensures repairs are conducted at official dealerships with genuine parts.
- Protected No Claims Bonus: Allows customers to retain their no-claims discount even after filing a claim.
- Roadside Assistance and Breakdown Recovery: Emergency assistance and vehicle recovery in case of breakdowns.
- Hire Car: A temporary replacement vehicle to use while your car is being repaired.
CAFU's insurance services offer flexibility and peace of mind, making it easier for customers to choose a plan that works best for them and their car.
App Information
The CAFU app is available for download on both iOS and Android platforms. Here’s how it works:
- Download the App: Available on the App Store and Google Play.
- Set Up Your Account: Register your vehicle and payment details (Visa, Mastercard, Apple Pay).
- Place an Order: Choose the required service and enter your location.
- Service Delivery: A CAFU truck arrives at your location at the scheduled time to provide the service.
The app features a user-friendly interface, allowing customers to easily book services, track progress, and make secure payments. It also includes a help section for customer support and detailed service pages for each offering.
Contact Information
CAFU provides multiple contact methods for customer support:
- Phone: 800-MYCAFU (692238)
- Email: customerexperience@cafu.ae
- You can also find @mycafu on Facebook, Twitter, and Instagram
Customer service is available from 8:00 am to 12:00 am, seven days a week, including public holidays. This ensures that customers can get the support they need at any time.
FAQs
Is the fuel delivered by CAFU of the same quality as that from petrol stations?
Yes, CAFU uses ESMA-certified fuel, ensuring the same high quality as that from ENOC, Eppco, and Emarat petrol stations.
How do I pay for CAFU services?
Payments can be made through the CAFU app using Mastercard or Visa debit or credit cards.
Can I use CAFU services outside of Dubai?
Currently, CAFU operates in Dubai, Sharjah, Abu Dhabi, and Ajman, with plans to expand further.
What if I need to cancel a fuel delivery?
Customers can cancel their fuel delivery requests anytime, but a cancellation fee will apply if a pilot has already been dispatched.
Does CAFU offer services for boats?
Yes, CAFU provides fuel delivery services for boats docked at the Palm, Palm Views West, and Palm Views East.
What is the pricing for CAFU’s car wash services?
The pricing for car wash services varies based on the level of detail and cleaning required. Customers can choose from Classic Clean, Classic Clean + Interior, Premium Wash, and Premium Wash + Sanitization.
CAFU has revolutionized vehicle services in Dubai and the UAE, offering unmatched convenience and efficiency through its on-demand services. Whether you need fuel, a car wash, an oil change, or emergency assistance, CAFU's comprehensive and tech-driven solutions ensure you can manage your vehicle effortlessly.
With a strong commitment to innovation and sustainability, CAFU continues to shape the future of global mobility, providing exceptional services that save both time and money for individuals and businesses alike.
Download the CAFU app and experience the convenience of having all your vehicle needs taken care of.
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