DEWA Achieves 100% in International Digital Customer Experience Standard

Dubai Electricity and Water Authority (DEWA) has scored 100% for the second time in the International Digital Customer Experience Standard (IDCXS2022) certification, showcasing its global leadership in digital transformation and customer service excellence. This distinction recognizes DEWA’s outstanding digital services and its commitment to enhancing customer experiences through innovation and technology.

The achievement, awarded by the International Customer Experience Institute (ICXI) in collaboration with the British Standards Institution (BSI), evaluates various aspects of digital service delivery. The assessment included DEWA’s digital platforms, Customer Happiness Centres, call centres, digital transformation initiatives, and customer satisfaction policies. Field visits and performance reviews were also part of the evaluation.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, attributed the success to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, highlighting DEWA’s pioneering role in digital maturity and its use of advanced technologies to drive sustainable development and stakeholder happiness. DEWA was the first organization globally to adopt and meet the IDCXS2022 standards in 2022, securing a perfect score in its initial assessment.

This achievement solidifies DEWA’s position as a global leader in utility services, emphasizing its readiness to adapt to changes, maintain secure digital infrastructure, and set benchmarks in digital excellence for the industry worldwide.

News Source: Emirates News Agency