Dubai Electricity and Water Authority (DEWA) has unveiled a new smart application aimed at automating the selection and dispatch of field crews for efficient alarm management and troubleshooting.
This initiative is part of DEWA's ongoing commitment to improving operational efficiency and network reliability through digital innovation.
The application, built on an Internet of Things (IoT) platform, streamlines fault response by automatically assigning the nearest available crew to a fault location. This not only accelerates response times but also ensures quick restoration of services. The system also features real-time reporting, offering detailed summaries of dispatched crews, fault specifics, and the steps taken to resolve the issue.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, emphasized the authority’s efforts to support Dubai’s vision of becoming the smartest and happiest city in the world.
“We are integrating disruptive technologies of the Fourth Industrial Revolution to improve our operations and services, in line with the highest global standards,”
he said.
DEWA’s R&D Centre plays a key role in driving this innovation, providing a state-of-the-art environment for developing smart solutions that enhance the efficiency and reliability of Dubai’s electricity and water networks.
DEWA’s continued focus on digital transformation has led to significant achievements, including the reduction of electricity line losses to 2% and water network losses to 4.6%, outperforming international benchmarks. DEWA’s operational excellence is also reflected in a world record of 1.06 electricity Customer Minutes Lost (CML) per year, a stark contrast to global averages of 15 minutes.
This new smart app reinforces DEWA’s leadership as a global utility innovator and a model of sustainability and efficiency.
News Source: Dubai Media Office
