The Dubai Electricity and Water Authority (DEWA) recorded over 7.2 million digital transactions across its digital platforms during the first half of 2025, marking a significant milestone in its digital transformation journey.
The transactions included 1.1 million via DEWA’s website, 2.6 million through its smart app, and 3.5 million through partner-supported channels, resulting in a digital adoption rate of 99.5%.
His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA, reaffirmed the authority’s commitment to enhancing the quality of digital services in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. He highlighted the utility’s ongoing efforts to integrate AI-powered innovations, reduce customer carbon footprints, and promote sustainability through green digital solutions.
DEWA completed over 100 integration projects with 65 public and private sector organisations by the end of June 2025, supporting its vision for a connected and efficient digital ecosystem. The authority continues to expand its offerings through platforms like Rammas, its AI-powered virtual assistant, now integrated with ChatGPT and accessible via DEWA’s website, app, WhatsApp, Facebook, Google Home, Alexa, and service robots.
Built on a secure and sustainable infrastructure, DEWA’s digital channels operate from green data centres powered by clean energy, aligning with the ‘Services 360’ policy aimed at reducing bureaucracy, streamlining service delivery, and positioning Dubai as a global leader in digital governance and innovation.
News Source: Dubai Media Office
