DEWA reveals its most used services in 2021 showing a rise in use of digital services

Dubai Electricity and Water Authority (DEWA) announced its most used services in 2021, which showed an increase in digital services, demonstrating public awareness and adoption of a sustainable lifestyle that protects the environment and natural resources.

This also reflects DEWA’s excellence in developing its innovative services to achieve stakeholder happiness, and to strengthen its position as one of the best and most distinguished utilities in all areas worldwide.

Saeed Mohammed Al Tayer, MD&CEO of DEWA, said that the organisation uses disruptive digital services through devices and smart channels that employ Artificial Intelligence (AI), robotics and Fourth Industrial Revolution applications. DEWA provides all its services on several digital channels including its smart app (iOS and Android) and website.

DEWA also provides several services through Rammas its virtual employee. Rammas is available through DEWA’s website, its smart app, Facebook page, Google Home, robots, WhatsApp Business, and Amazon’s Alexa.

DEWA has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of DEWA’s services reached 98.89% in the final quarter of 2021. DEWA also received the 100% Paperless stamp from Smart Dubai. DEWA has completed its electronic integration with more than 30 entities.

The Bill Payment service was among the most used services, with 9 million transactions over the past year. Bill payments can be conveniently made through DEWA’s website, smart app, Smart Dubai’s DubaiNow, Apple Pay, Empay app, using smart and electronic services of 25 banks, Etisalat Public Payment Machines, Tayseer payment platform for cheques from different banks via EmiratesNBD’s Cheque Deposit Machines, Rammas- DEWA’s virtual employee, and ENOC and EPPCO stations. Customers can also pay bills cash, using their credit and debit cards, Noqodi, direct debit and autopay.

News Source: Emirates News Agency