The Government of Dubai's Department of Finance is now cancelling announced commission on the payment of all government transaction fees that customers incur when paying the fees from their current and savings bank accounts, through the smart Dubai portal (e-Pay).
DOF explained that government customers pay the service fees of any Dubai government entity through the e-Pay portal, with the bank direct debit, there will be no commission collected on those payments.
His Excellency Abdulrahman Saleh Al Saleh, Director General of DOF, said,
"Exceeding AED 150 million annually, DOF will bear the costs of commissions paid to the authorised collectors of government fees through smart channels, on behalf of customers, being individuals or companies,"
"Symbolising the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we want to encourage digital transformation and raise customer happiness."
Jamal Hamed Al Marri, Executive Director of the Central Accounts Sector at DOF, revealed that customers’ payments of government services fees through credit cards,
"continues to occupy the largest share among the government-approved smart payment channels. This is attributed to the ease of using credit cards and the privileges that banks offer their holders."
"We found that many customers, on the other hand, want to pay government transaction fees through direct debit cards linked to their bank accounts, both current and saving. Therefore, we decided to cancel the commission that was imposed on the use of direct debit cards, in order to encourage customers, and provide them with more payment options,"
This step comes in support of the demand for smart payment channels, especially since the Government of the Dubai will become completely paperless next December, to achieve the objectives of the Dubai Paperless Strategy."
News Source: Government Of Dubai Media Office
