The Dubai Business Registration and Licensing Corporation (DBLC), part of the Dubai Department of Economy and Tourism (DET), has unveiled a suite of innovative digital tools to enhance the investor experience in Dubai.
This initiative, announced during GITEX Global 2024, is a key element of the 'Invest in Dubai' ecosystem, which aims to simplify the business setup process by integrating advanced technologies like artificial intelligence (AI).
The newly launched tools include a cutting-edge investor relationship management (IRM) platform and communication features such as an AI-driven chatbot, a virtual contact center, and a digital knowledge management system. With interfaces available in Arabic and English, these tools are designed to cater to local and international investors looking to establish their presence in Dubai.
This initiative aligns with the ambitious D33 Agenda, which seeks to double Dubai’s economy by 2033. The goals include boosting economic productivity by 50% through innovation and digital adoption while reinforcing Dubai's status as a premier global business hub for multinational corporations (MNCs), small and medium enterprises (SMEs), and Emirati entrepreneurs.
Salwa Aladidi, Director of the Business Data Management Department at DBLC, stated,
“This innovative digital offering will transform the way we engage with investors. By leveraging the latest technologies, we are elevating the investor experience and ensuring Dubai remains a world-class, sustainable business-friendly destination.”
At GITEX Global, DBLC showcased how the omnichannel platform allows seamless engagement between investors and support services, facilitating comprehensive assistance from pre-licensing to post-licensing support. The centralized IRM platform effectively manages customer queries, leads, and complaints, streamlining interactions and improving overall service efficiency.
News Source: Emirates News Agency
