Dubai Health has rolled out the Press Ganey Patient Survey Programme across its integrated academic healthcare system, reinforcing its focus on patient-centred care and clinical excellence.
The initiative is designed around four key goals: measuring patient perceptions across facilities, identifying areas for improvement, benchmarking against global healthcare systems, and enhancing service delivery. The survey will be deployed at various touchpoints in the patient journey, from outpatient visits and emergency care to home healthcare and telemedicine.
Targeted groups include inpatients, same-day surgery and dialysis patients, those in rehabilitation, and recipients of dental and home care. By capturing real-time feedback after each interaction, Dubai Health aims to gain deeper insight into patient experiences and drive meaningful improvements.
Dr. Amer Sharif, CEO of Dubai Health, said,
“This initiative will allow us to capture insights across every stage of the patient journey and enhance the quality and experience of those we have the privilege to serve—reinforcing our Patient First value and supporting the objectives of the Dubai Social Agenda 33 to deliver a world-class healthcare system.”
He emphasised the importance of data-driven decision-making, adding,
“Listening to patient feedback allows us to better understand needs, make evidence-based decisions, and continuously evolve our services to improve health outcomes and patient satisfaction.”
The Press Ganey platform, a widely recognised global standard for patient experience measurement, will enable Dubai Health to track performance, drive operational excellence, and maintain transparency across all care settings. Patients are encouraged to participate and help shape the future of healthcare in Dubai.
News Source: Emirates News Agency
