The Dubai Model Centre, part of the General Secretariat of The Executive Council of Dubai, announced the list of entities that have been shortlisted to win the Hamdan Bin Mohammed Programme for Government Services Flag.
Seven government entities in Dubai, including the General Directorate of Residency and Foreigners Affairs, Dubai Electricity and Water Authority, Dubai Municipality, Dubai Public Prosecution, Dubai Police, Dubai Roads and Transport Authority, and the Ports, Customs, and Free Zone Corporation, participated in the 'Services 360' program. The assessment focused on their commitment to improving service quality, aligning with the 'Services 360' policy. This initiative aims to enhance customer experience and elevate service quality, contributing to Dubai's goal of global leadership in service excellence. The shortlisted entities were evaluated based on criteria such as results and impact, a whole-of-government approach, innovation, service culture, and sustainability. Customer evaluation, gathering feedback on experiences with these entities, will follow in the coming weeks.
Eman Al Suwaidi, Senior Director of the Dubai Model Centre, expressed the commitment to fortify Dubai's global leadership in exceptional government services through the implementation of the 'Services 360' policy. This aligns with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, aiming to provide integrated and seamless government services for an enhanced quality of life in Dubai.
Al Suwaidi acknowledged the participating entities' outstanding excellence and leadership in elevating their services, recognizing their relentless efforts since the inception of the 'Services 360' policy. The acknowledgment is reflected through the Hamdan Bin Mohammed Programme for Government Services and the awarding of the initiative's Flag to the winning entity.
The final stage of assessment involves customers sharing their feedback on the shortlisted entities. In the coming weeks, the entities will distribute independent surveys to users who will assess the services based on their experiences. Based on the survey results, one government entity will be awarded the Hamdan Bin Mohammed Programme for Government Services for the year 2023 Flag.
Dubai's 'Services 360' policy outlines a roadmap for the future of government services in the emirate, aiming for 100 percent automation, 90 percent integration, and 90 percent digital services. The policy is anticipated to yield annual savings exceeding AED1 billion by 2025, while also eliminating nine million physical customer visits and freeing up over 300,000 working hours annually.
News Source: Emirates News Agency
