Moving Homes in Dubai? Transfer Your DEWA Connection with the 'Move To' Service

Shahba Mayyeri -

Planning to shift your home in Dubai? Thanks to the Dubai Electricity and Water Authority (DEWA), updating your utility connections has never been easier.

DEWA’s innovative 'Move To' service simplifies the transition, allowing residents to manage their electricity and water connections without the hassle of canceling and creating new accounts.

How It Works

The 'Move To' service eliminates the need to cancel your existing DEWA account and open a new one when relocating. Instead, the process can be completed online or through DEWA's smart applications, ensuring a smooth transition between residences.

Steps to Apply

  1. Application Channels:
    • Online: Visit the DEWA website at www.dewa.gov.ae or use the DEWA Smart App.
    • Phone: Contact DEWA’s Customer Care Centre at 04-6019999. Note: This option is available through Interactive Voice Response (IVR) if Ejari is available, there are no outstanding dues, and the move is within the same type of premises (villa to villa or flat to flat).
    • In-Person: Apply through real estate management companies or Dubai Land Department-authorized offices once your Ejari is activated.
  2. Requirements:
    • Contract account number of your current residence
    • Planned move-out date
    • Details of the new residence
    • Valid Ejari number for the new premises
  3. Procedure:
    • Settle any outstanding dues at your current residence.
    • Pay any required security deposit.
    • Submit your request for the 'Move To' service.
    • Receive a notification number via SMS and/or email for tracking your request.
    • DEWA will connect electricity and water at your new residence and disconnect them at your old residence on the specified date.
    • A final bill for your old residence will be issued after disconnection.

Fees and Deposits

  • Disconnecting Utility Services:
    • Dh100 for small meters
    • Dh300 for large meters
    • Dh10 knowledge fee
    • Dh10 innovation fee
  • Connecting Utility Services:
    • Dh100 for small meters
    • Dh300 for large meters
    • Dh10 registration fee
    • Dh10 knowledge fee
    • Dh10 innovation fee
  • Security Deposit:
    • No additional deposit is required unless moving from a flat to a villa.
    • Deposit for a flat: Dh2,000
    • Deposit for a villa: Dh4,000
    • Pay the difference if applicable.

Processing Time

  • Disconnection at the old residence: 24 working hours from the selected date
  • Connection at the new residence: 15 working hours after the required security deposit payment/transfer

DEWA’s 'Move To' service ensures that your home shift is hassle-free, allowing you to focus on settling into your new home. For more information and to start your application, visit www.dewa.gov.ae or use the DEWA Smart App today.

News Source: Khaleej Times