Dubai Police has introduced two new services under its pioneering ‘On-the-Go’ initiative, aimed at enhancing accessibility for people of determination and strengthening protections for labourers.
The new additions include a labour complaint submission platform and a dedicated service for individuals with physical, auditory, or visual impairments. These services reinforce Dubai Police’s ongoing efforts to ensure inclusive, fast, and community-focused support.
The labour complaint platform allows workers to file individual or group complaints related to unpaid wages, inadequate accommodation, or occupational safety concerns. Meanwhile, the service for people of determination enables users to register for priority emergency assistance, ensuring faster ambulance response and tailored support during emergencies.
These services are part of a broader initiative that delivers police support directly at fuel stations—making it the first of its kind globally. With these additions, the total number of services offered under the initiative has risen to eight, including minor traffic accident reports, lost and found services, e-crime reporting, and more.
Launched in collaboration with ENOC, ADNOC, and Emarat, the initiative has expanded to 158 fuel stations across Dubai, up from 138 last year, increasing its reach and accessibility.
Captain Majed bin Saeed Al Kaabi, head of the initiative, highlighted that the latest updates align with Dubai’s vision for smart, inclusive, and people-centric services.
“These enhancements simplify the customer journey, reduce wait times, and eliminate the need for in-person visits to police stations,”
he said.
The move underscores Dubai Police’s commitment to community welfare, social inclusion, and continuous innovation in public service delivery.
News Source: Khaleej Times
