e& has partnered with Digicel Group to enhance the quality and security of Digicel’s international voice services across 24 markets in the Americas, marking a major move in the global telecom landscape.
Under the strategic agreement, e& will manage inbound and outbound international traffic for Digicel, streamlining operations and improving service performance. This collaboration also focuses on implementing advanced AI-driven technologies to detect and prevent fraud, a growing concern in the telecommunications sector.
The initiative will provide both companies with real-time monitoring, threat mitigation tools, and robust security protocols aimed at protecting users, operators, and the broader telecom ecosystem. With rising threats and evolving technologies, the partnership is designed to set a new standard for operational resilience and security in international voice traffic management.
By aligning their expertise, Digicel and e& are not only boosting technical capabilities but also future-proofing operations amid industry shifts such as the rise of OTT platforms and VoLTE. The collaboration supports Digicel’s wholesale strategy by optimising costs and reinforcing its market position.
Nabil Baccouche, Group Chief Carrier and Wholesale Officer at e&, said the partnership aligns with e&’s strategic expansion, particularly as the company establishes its wholesale hub in Miami. He emphasized the importance of delivering high-quality, innovative, and secure services across the Caribbean and the Americas.
Liam Donnelly, Digicel Group Chief Business Officer, noted that the alliance enhances customer experience and opens the door to broader international business opportunities.
As telecom providers face increasing challenges, this partnership between e& and Digicel represents a forward-looking approach to operational excellence, fraud resilience, and long-term growth in international communications.
News Source: Emirates News Agency
