The General Pension and Social Security Authority (GPSSA) has officially launched Ma'ashi, a new digital pension platform designed to streamline services for employers, insured Emiratis, pensioners, and beneficiaries.
This initiative is a key component of the UAE's commitment to enhancing digital transformation within federal entities, as outlined in the 2022 performance agreements.
Ma'ashi aligns with the UAE government's vision, 'We are the UAE 2031,' aimed at creating an exceptional customer service experience and establishing the nation as a leading global society. The platform allows users to independently access a range of services via a secure digital identity, improving overall customer satisfaction.
Employers can now utilize Ma'ashi to interact with insured members, manage data, and track service requests around the clock. The platform empowers insured civilians and military personnel to directly request services, eliminating the previous dependency on employers. Notable features include end-of-service requests, employment period modifications, and financial planning tools that assist users in making informed retirement decisions based on their service history and eligibility.
Furthermore, Ma'ashi caters to agents and guardians, allowing them to manage services for minors and the elderly, including obtaining important reports and certificates. The platform prioritizes privacy and confidentiality while providing seamless access to services 24/7.
With Ma'ashi, the GPSSA aims to enhance stakeholder engagement and promote insurance awareness, ensuring timely contribution management and efficient service delivery. This digital transformation marks a significant step toward the UAE's goal of becoming one of the most prosperous societies worldwide.
News Source: Emirates News Agency
