Dubai continues to cement its reputation as a global leader in smart city innovation with a wave of groundbreaking technology launches showcased at GITEX Global 2025.
From AI-driven platforms that analyse customer feedback in real time to autonomous drones monitoring ports, self-driving trackless trams, and instant jewellery testing kiosks, the city is blending artificial intelligence, IoT, and digital automation to make everyday life faster, safer, and more efficient. These innovations demonstrate Dubai’s commitment to sustainability, connectivity, and seamless, data-driven services for residents, visitors, and businesses alike.
GITEX Global 2025: The Middle East’s Largest Technology and AI Showcase
GITEX Global 2025 opened at the Dubai World Trade Centre, drawing global attention as the region’s largest and most influential technology and artificial intelligence event. This year, the exhibition brings together over 6,800 companies and 2,000 startups from 180 countries, making it the ultimate platform to witness innovation in action. From AI and quantum computing to sustainable technology and digital governance, the event highlights breakthroughs reshaping industries and urban life. Major global players including IBM, Microsoft, AWS, Huawei, and emerging innovators are unveiling their latest solutions, while extensive discussions and workshops explore the ethical, economic, and societal impact of intelligent technologies. GITEX continues to reinforce Dubai’s position as a global hub for digital transformation, connecting visionaries, enterprises, and governments in a shared pursuit of smarter, more efficient futures.
Top Highlights of GITEX Global 2025
Smart Data for Seamless Trade Facilitation
Dubai Customs has launched its new artificial intelligence-powered platform, Voice of Customer, aimed at capturing and analysing client feedback in real time. The system harnesses predictive analytics to gauge customer sentiment across multiple channels, from call centres to social media, transforming feedback into actionable insights that improve service quality and inform decision-making. By automating workflows and spotting emerging trends, the platform enhances engagement, speeds up trade processes, and supports Dubai’s ambition to create smarter, more efficient government services.
AI-Powered Drones Redefine Port Surveillance
Operating under the Ports, Customs and Free Zone Corporation, Dubai Ports Authority has unveiled Port Eye, a cutting-edge aerial monitoring system powered by autonomous drones and artificial intelligence. The system is designed to boost safety, efficiency, and environmental oversight by using 4K thermal cameras and intelligent sensors to inspect port infrastructure and track emissions in real time. Linked to a central AI-driven control hub, Port Eye provides instant data analytics and 3D visualisations, reducing inspection time by more than 60 per cent and reinforcing Dubai’s position as a leader in smart and sustainable maritime operations.
Instant Jewellery Purity Testing in Seconds
Dubai Municipality has launched the Smart Gold and Jewellery Testing Lab, an innovative system that allows residents and visitors to check the purity of their gold, silver, or platinum jewellery in just 40 seconds. The self-service kiosks harness AI, machine learning, and IoT to provide fast and reliable results, catering to the growing demand for instant verification, particularly among tourists. Users simply insert each item, pay Dh40, and receive their results immediately, with step-by-step guidance from educational videos available in multiple languages. Future updates will enable testing of entire jewellery sets and even authentication of diamonds and gemstones.
Real-Time Visa Violation Detection
The Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) has launched its “ICP Inspection Car,” a fully electric, AI-driven vehicle built to detect residency and visa violations across the UAE. It features six high-resolution cameras that provide complete 360-degree coverage, capturing facial images in real time and instantly cross-checking them with authority databases. Its smart alert dashboard allows officers to respond immediately on the ground, while advanced predictive technology supports operational decisions. Designed to withstand extreme climates and offering a 680km range, the vehicle merges sustainability with state-of-the-art security innovation.
AI-Powered Patrol Joins Dubai Police
Dubai Police have introduced their latest high-tech recruit, DPR 02, an autonomous robotic patrol set to boost public safety at Global Village. This self-driving unit operates independently while staying fully connected to the Command and Control Centre, allowing it to detect incidents and alert officers in real time. DPR 02 can monitor its surroundings, respond to potential threats more quickly, and assist human officers in maintaining security. This launch represents a major leap in integrating robotics and AI into Dubai’s law enforcement, combining cutting-edge technology with everyday policing.
Smarter Roads, Less Congestion
Roads and Transport Authority (RTA) has introduced a Smart Vehicle Network that uses predictive analytics to cut traffic delays by 25 per cent and reduce operating costs by up to 30 per cent. Developed at the Dubai Intelligent Traffic Systems Centre, the system allows vehicles and infrastructure to exchange data seamlessly, enabling AI-driven traffic management that acts before congestion builds. This cutting-edge technology highlights Dubai’s commitment to creating connected, intelligent, and highly efficient road networks.
Real-Time Fleet Intelligence
Roads and Transport Authority (RTA) has unveiled Smart Mobility Platform for Safe Cities. It harnesses the power of AI and IoT to keep a close eye on school buses, delivery bikes, and commercial fleets. It monitors speed, routes, and driver behaviour in real time, allowing authorities to respond quickly to unsafe practices. By boosting oversight across Dubai’s transport network, the RTA is enhancing public safety and paving the way for smarter, more efficient urban mobility.
Laser-Powered Rail Checks
Roads and Transport Authority (RTA) has launched Safe Tracks Rail Inspection System, known as ARIIS. It uses laser scanning and computer vision to spot rail defects with microscopic precision. Inspection times have fallen by 70 per cent, giving a major boost to the operational safety of the Dubai Metro. This sophisticated system highlights the RTA’s commitment to safety, reliability, and the use of cutting-edge technology to monitor and maintain the city’s transport infrastructure.
Trackless Tram
Roads and Transport Authority (RTA) has confirmed that the detailed study for the city’s self-driving trackless tram system will wrap up by mid-next year or as early as the first quarter of 2026. These eco-friendly electric trams will operate without fixed rails, gliding along a “virtual track” guided by optical sensors, GPS, and LiDAR technology. The driverless system is designed to link seamlessly with the Dubai Metro, reduce congestion, cut emissions, and transport up to 300 passengers per tram. Each tram is powered by rechargeable batteries and can cover up to 100 km on a single charge, offering both flexibility and sustainability.
AI-Powered Vehicle Checks
Roads and Transport Authority's (RTA) AutoCheck 360 is a fully automated vehicle inspection system that harnesses the power of artificial intelligence and the Internet of Things. It slashes inspection time from 17 minutes to just seven while reducing the risk of human error. By providing consistent and highly accurate results, AutoCheck 360 enhances vehicle safety standards across Dubai. This cutting-edge technology highlights RTA’s dedication to smarter, faster, and more dependable vehicle management.
Walking Style Becomes a Biometric ID
The Dubai Police, in collaboration with Dubiometrics, unveiled a cutting-edge Biometric Tunnel that identifies individuals using their unique walking style. Leveraging AI and machine learning, the system analyses body movements, joint motion, walking rhythm, and traits like flat feet, creating a motion fingerprint in just five seconds. This technology can integrate gait data with facial, ear, and body measurements, providing comprehensive evidence for criminal investigations and enhancing forensic accuracy when traditional identification methods fall short.
AI-Powered Traffic Violation Detection
Dubai Police have launched an Intelligent Traffic System powered by AI that can spot five types of traffic violations without any human intervention. The platform monitors live footage to detect drivers using mobile phones, failing to wear seatbelts, obstructing traffic, stopping unnecessarily, or maintaining unsafe distances between vehicles. It tracks vehicles in real time, produces detailed statistics by hour, day, and year, and supports data-driven planning for the city’s roads. Officials say the system not only enhances road safety but also allows officers to concentrate on strategic policing.
Track, Compare, and Reduce Consumption
The Dubai Electricity and Water Authority (DEWA) has launched the upgraded Smart Living Programme 1.5, using artificial intelligence to provide residents with highly personalised insights into their electricity and water consumption. The platform allows households to compare their usage with neighbourhood averages and offers customised tips to boost efficiency. Available through the DEWA app, it also turns learning into a fun experience for children and shows users their carbon footprint. By combining AI, data analytics, and interactive tools, the programme gives customers the power to make informed, sustainable choices, cut waste, and take charge of their environmental impact.
nol Card Goes Beyond Transport
Roads and Transport Authority (RTA) is taking the nol card ecosystem to the next level with a series of transformative initiatives. In partnership with KHDA, GTS Alive Middle East, Parkin PJSC, and PayPal, the RTA is expanding nol card usage beyond public transport to include retail, dining, car parks, events, and entertainment venues. The collaboration brings smart digital payments, a smoother user experience, and greater convenience for customers. A standout addition is the ‘Study in Dubai – nol ISIC’ card, giving students seamless access to both transport and lifestyle services, underscoring Dubai’s drive towards a digital-first, fully connected city.
Virtual City Insights for Smarter Planning
Dubai Municipality and the Dubai Land Department have joined forces in a strategic partnership to push the emirate’s smart city vision forward with advanced “Digital Twin” technology. This initiative builds a dynamic virtual replica of Dubai, allowing authorities to plan urban spaces, manage infrastructure, and make data-driven decisions in real time. Integrated with the “Smart Buildings” platform, it offers continuously updated insights on building usage, floor plans, and economic activity. By harnessing AI and IoT, the collaboration enhances government efficiency, equips investors with precise real estate data, and strengthens Dubai’s position as a global leader in sustainable, digitally connected urban development.
Seamless Real Estate Transactions Online
The Dubai Land Department (DLD) has launched the first phase of its Digital Sale service through the Dubai Now app, transforming property transactions across the emirate. Buyers and sellers can now complete registration and sales processes entirely online using verified UAE Pass electronic signatures. Transactions can be finalised at any time, day or night, with ownership certificates issued instantly once payment is made. The service is designed for speed, simplicity, and security, and works seamlessly with freehold properties, Emirates IDs, UAE Pass accounts, and local bank accounts, boosting efficiency and transparency in Dubai’s real estate sector.
Balancing Technology for Better Wellbeing
Digital Dubai has launched the Digital Balance Programme, a community-focused initiative that encourages residents to use technology responsibly and positively. Created in partnership with the Community Development Authority, Knowledge and Human Development Authority, and Dubai Health Authority, the programme guides people in developing healthier digital habits while addressing social, behavioural, and health challenges linked to overuse of technology. It promotes awareness of digital balance principles, fosters environments that support responsible usage, and aims to boost overall wellbeing. The initiative also supports Dubai’s D33 Agenda by encouraging healthier lifestyles, stronger social connections, and an improved quality of life for everyone.
Crypto-Powered Transactions for Public Services
Dubai Finance (DOF) has successfully completed its first pilot transaction enabling government service fees to be paid with digital assets, marking a major milestone in bringing cryptocurrencies into Dubai’s payment ecosystem. The pilot was carried out through the DubaiPay platform in collaboration with the Dubai Land Department and a Central Bank-licensed digital asset provider. As part of the test, a Property Map service was issued to assess system security and readiness. This initiative highlights Dubai’s commitment to building a fully integrated digital economy, blending cutting-edge financial technology with secure, compliant, and forward-thinking government services.
Unified Platform for Climate Accountability
The UAE has launched its National Measurement, Reporting, and Verification (MRV) system, a state-of-the-art digital platform that tracks greenhouse gas emissions and air pollutants nationwide. Developed over four years, the system brings together data from federal, local, and private entities, allowing environmental performance to be monitored in real time. It simplifies reporting, reducing the time needed to track emissions from 15 months to just three, and supports evidence-based policymaking in line with the UAE’s NetZero 2050 Strategy. The platform also enables the private sector to measure its decarbonisation progress, setting a new standard for climate transparency and governance.
Smart Parking Powers Sustainable Taxi Fleets
Parkin Company PJSC has joined forces with Dubai Taxi Company PJSC to reshape urban mobility with smart and sustainable solutions. The partnership will introduce dedicated taxi parking in high-demand areas, driver rest zones, and fast electric vehicle charging stations to support cleaner taxi fleets. Beyond infrastructure, the two companies will share operational data to improve parking and charging efficiency and co-develop innovative mobility solutions. Passenger convenience is also a priority, with Parkin’s Business Wallet integrated across Dubai Taxi’s fleet to simplify payments. The collaboration highlights driver-focused, intelligent transport and advances Dubai’s vision of a connected, technology-driven city.
Unified Digital Platform for Dubai Marinas
The Dubai Maritime Authority, part of the Ports, Customs and Free Zone Corporation, has introduced Marsa, the emirate’s first fully unified digital platform for managing and leasing marine berths. Marsa takes the hassle out of marina operations by automating everything from online booking and fee calculations to invoicing and secure payments. By integrating all Dubai marinas and connecting with licensing systems, it provides intelligent dashboards that deliver real-time insights on occupancy, revenue, and compliance. Designed to simplify operations, boost transparency, and elevate the customer experience, Marsa places Dubai at the cutting edge of smart maritime innovation.
Smarter, Personalized Communication with AI
e& UAE, in collaboration with Huawei, has integrated advanced AI into its 5G-Advanced core network, introducing Network Data Analytics Function (NWDAF), Management Data Analytics Function (MDAF), and the Multi-Modal Communication Function (MCF) for New Calling. NWDAF and MDAF enable predictive analytics, automating operations and optimising network performance, while MCF powers interactive features like real-time translation, screen sharing, and content delivery, all with opt-in privacy controls. This AI-driven approach transforms traditional telecom services into a dynamic, intelligent network, enhancing customer experiences, boosting operational efficiency, and setting new standards for communication in the UAE.
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