His Highness Sheikh Mohammed bin Rashid Al Maktoum has announced the launch of the second phase of the UAE’s Zero Government Bureaucracy programme, reaffirming the country’s commitment to building a globally leading, efficient, and citizen-centric model of government service delivery.
Unveiled at a high-level event in Dubai, the second phase builds on the success of the programme’s initial rollout, which cut service delivery times by over 70%, eliminated more than 4,000 unnecessary procedures, and saved the public an estimated 12 million hours and AED 1.12 billion annually.
The initiative, overseen by over 30 government entities and 690 teams, aims to eliminate complexity across services by leveraging advanced technologies and best practices. The new phase targets the complete removal of digital bureaucracy, greater system integration, and the modernization of all digital applications.
“We are working toward a government without complexity, services without waiting times, and results that tangibly improve people’s lives,”
said Sheikh Mohammed. He praised the collective efforts of the entities involved, calling their contributions a model for future governance.
Minister of Cabinet Affairs Mohammed Al Gergawi emphasized that the programme aligns with the leadership’s vision to enhance citizen services through simplification and innovation. He noted that the coming phase will focus on digital uptime, data sharing, and seamless collaboration across agencies.
The event also recognized top-performing teams, with the Ministry of Justice receiving top honours. A special dialogue explored the programme’s positive impact on the private sector, highlighting the broader economic and social benefits of streamlined governance.
Launched in November 2023, the Zero Bureaucracy programme marks a major step in the UAE’s journey to redefine public service and drive a future-ready, agile government.
News Source: Emirates News Agency
