The Roads and Transport Authority (RTA) revealed that the Lost & Found Unit at its Call Centre, Customers Happiness Dep’t received 31,073 reports of items lost in Dubai Taxis during the period from January to September 2020. The resolution rate of these reports within the specified time was as high as 99.9%.
Mehailah Al Zahmi, Director of Customers Happiness Department, Corporate Administrative Support Services Sector, RTA said:
“RTA considers customers and service recipients a top priority in line with its third strategic goal ‘People Happiness’. From January to September this year, we found and returned a diverse cast of lost items including AED618,700 in cash, 836 mobile phones, 1,201 electronic devices, 453 passports, 254 laptops, 53 jewellery items, and 41 iPads/tablets. Overall, we have received 31,073 reports of lost items and the signing-off rate amounted to 99.9%.”
“We return the lost items to their respective owners once we receive reports from them. This achievement is credited to the cooperation of our taxi drivers who display high levels of integrity and honesty in line with RTA’s professional ethics in this vital field.”
“Our taxi drivers may sometimes experience certain conditions, such as exhaustion, that preclude them from reporting items left behind by riders. Here comes the role of the Lost & Found Units in making a quick response to incoming reports. It can identify the vehicle thanks to the details supplied by the rider. The handing back of found items depends on the fast reporting of the case and the full provision of details.”
“It is a common practice of the Customers Happiness Department to hand back lost and found items within three working days if full details are provided, and might take up to seven days in the event of supplying incomplete information. However, in most cases, a response is made to the customer within one day only. There are some urgent cases where the action is taken within a few working hours.”
“Taxi drivers who report items left by customers in their vehicles are honored and motivated to encourage them to continue with this moral and civilized conduct. It will also have a positive bearing on their careers, and contribute to attracting more riders to this service, which offers privacy and comfort to customers in line with RTA’s vision as ‘The world leader in seamless & sustainable mobility’.”
At the same time, Al Zahmi called on taxi riders to pay attention to their belongings at the time of leaving the vehicle. They are also encouraged to keep a record of the vehicle’s number and the place at which the trip is terminated as a backup in case of any emergency.