Requesting a refund for government services or correcting a payment mistake in the UAE is simpler than ever. Government entities across the country offer automated refund services, ensuring residents can recover overpaid amounts with minimal hassle.
Here's a detailed guide on how to navigate the refund process for various government services.
Ministry of Foreign Affairs (MOFA)
The Ministry of Foreign Affairs (MOFA) handles a significant volume of document attestations. If you accidentally overpaid for these services, follow these steps to secure a refund:
- Visit the MOFA Website: Go to MOFA website and select 'Services.'
- Complete the Application Form: Fill out the required information.
- Submit a Support Request: In the 'Support Subject' section, detail your refund request.
- Upload Documentation: Provide necessary documents as specified.
- Receive Notification: MOFA will send an SMS or email regarding the status of your request.
Refunds are typically processed within five working days. If your application for attestation is rejected, MOFA will automatically refund the service fee.
Ministry of Justice (MOJ)
The Ministry of Justice offers various services, including passport and residence renewal, official deed attestation, and fine refunds. To request a refund:
- Access the Refund Portal: Visit refund.adib.ae/app/moj/portal/login.
- Log In or Register: Use your email to log in or create a new account.
- Submit a New Request: Click 'New Request' and enter the URN number to find the relevant transaction.
- Provide Required Details: Ensure you include your URN number, bank account name, number, and IBAN.
Refunds will be processed upon meeting all requirements.
Ministry of Finance (MOF)
For issues related to the Ministry of Finance, follow these steps to request a refund:
- Visit the MOF Website: Go to mof.gov.ae.
- Select 'Fees Refund Request': Choose 'Manage Dispute' from the options.
- Complete the Online Form: Fill out the application form and submit it.
- Attach Required Documents: Upload necessary documentation for review.
Approved refunds are transferred to your bank account within five working days.
Ministry of Human Resources & Emiratisation (MOHRE)
For refunds related to MOHRE services, use the Auto-Refund system:
- Access the MOHRE Website: Log in using your Emirates ID or UAE Pass.
- Submit a Refund Request: Follow the prompts on the Auto-Refund system.
- Attach Required Documents: Ensure you provide complete documentation to avoid delays.
Approved refunds will be credited to your bank account within five working days.
Emirates Health Services (EHS)
For refunds related to healthcare services, including medical fitness examinations and treatment fees, follow these steps:
- Visit the EHS Website: Navigate to the 'Services' section and select the 'E-Refund System.'
- Log In or Register: Use your credentials or create a new account.
- Submit a Refund Request: Fill out the online application form and attach necessary documents.
Required Documents:
- Payment receipt
- Relevant cancellation letter or hospital letter
- Bank account details
Dubai Municipality
Dubai residents can request refunds for fines or service fees through the Dubai Municipality's website:
- Log In: Access the services section with your Emirates ID or UAE Pass.
- Submit a Refund Request: Fill in details and submit your request.
- Receive Confirmation: Dubai Municipality will inform you of the status through SMS.
Approved refunds will be credited to your account in the following month.
Abu Dhabi
For refunds in Abu Dhabi, use the 'Request a Refund of Fees and Amounts' service:
- Visit TAMM: Go to tamm.abudhabi.
- Submit a Request: Select 'Manage your Business' and then 'Request a Refund of Fees and Amounts.'
- Provide Required Details: Upload your receipt, IBAN, and other necessary information.
Refunds are processed within five working days after approval.
By following these straightforward procedures, UAE residents can easily manage refund requests for overpaid government service fees or fines.
News Source: Khaleej Times
