The United Arab Emirates has claimed the top global spot in Customer Service for express mail and received the Gold Performance Award for 2024, recognition presented by the Universal Postal Union through its Express Mail Service Cooperative.
The awards were announced at the official meeting ahead of the 28th Universal Postal Congress – Dubai 2025, which the UAE is hosting from September 8 to 19. Emirates Post, the country’s official postal service provider, earned the accolades for its excellence in operational efficiency, international networks, responsiveness, and strict adherence to delivery schedules.
Performance evaluations showed exceptional results, with service indicators ranging from 95 to 98 per cent across all stages, from shipment receipt to final delivery and post-delivery support. The recognition also highlights the UAE’s investments in digital customer experience initiatives and advanced service channels, reinforcing its commitment to organisational excellence.
Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X, said the awards reflect the UAE leadership’s vision of innovation and its strategy to position the country as a global logistics hub. He added that Emirates Post aims to further elevate its capabilities through strategic partnerships, sustainable digital solutions, and high-performance operations.
This achievement aligns with the UAE Centennial Plan 2071, which seeks to enhance national competitiveness by advancing key sectors, driving economic growth, and integrating digital transformation into strategic industries. The country’s success in the postal sector underscores its growing global leadership in efficient, reliable, and smart services.
News Source: Emirates News Agency
