DEWA is always improving customer experiences through digital solutions and AI.
They aim to offer advanced and seamless services across various channels to meet and surpass customer expectations. DEWA also prioritizes sustainability, aligning with the Dubai Government's long-term plans.
By following the "Services 360" approach, DEWA has achieved significant milestones: complete automation of services, 100% availability of self-services, high digital adoption rates, and high levels of customer satisfaction and service quality. In 2023 alone, DEWA's digital services saved customers AED470 million and DEWA AED35 million, while also preventing 41,470 tonnes of carbon emissions.
Saeed Mohammed Al Tayer, DEWA's MD and CEO, emphasized the importance of innovative digital services that save customers time and effort while supporting sustainability goals. The successful implementation of the "Services 360" approach has surpassed targets, providing a roadmap for government entities to deliver seamless and customer-focused services.
DEWA offers various digital services and tools to help customers manage their electricity and water usage efficiently. Features like the "Smart Living" dashboard and "My Sustainable Living Programme" enable customers to monitor and compare their consumption, receive reports when away from home, and access personalized tips for efficient usage. Additionally, DEWA offers special discounts and offers through the DEWA Store, encouraging customers to adopt smart and sustainable practices.
News Source: Emirates News Agency
