dnata has upgraded its cargo control centre in Dubai into a new Cargo Integrated Command Centre (CICC), bringing technology, operational data and decision-making capabilities together to support its growing UAE cargo operations.
Located at dnata’s Dubai International Airport (DXB) hub, the CICC provides teams with a centralised view of cargo operations across DXB and Dubai World Central – Al Maktoum International Airport (DWC). This allows teams to anticipate operational requirements, coordinate resources and respond more quickly to changing conditions.
The centre oversees a large-scale operation that handled more than one million tonnes of cargo, 189,000 flight movements and 46,000 truck movements during the 2025-26 financial year.
At the core of the CICC is dnata’s internally developed operational dashboard, which consolidates key information and refreshes every 10 seconds. It integrates data from One Cargo, dnata’s cargo management system, its Appointment and Dock Management system for truck movements, and Calogi, its cargo community platform.
Together, these systems provide greater visibility across the cargo journey, helping teams identify potential bottlenecks and make faster decisions related to workload, capacity and resources.
Nabil Sultan Al Murr, Group Chief Executive Officer of dnata, said the integrated operating environment will help the company manage increasing complexity while supporting future growth and strengthening Dubai’s position as a global logistics hub.
The CICC forms part of dnata’s wider investment in technology and digitalisation. Recent initiatives include autonomous drones for warehouse inventory processes, achieving more than 99% accuracy in shipment tracking, as well as a centralised cargo screening control room developed with Dubai Police.
Designed as a scalable model, the new command centre will evolve alongside dnata’s expanding cargo operations as capacity and operational requirements increase across the UAE.
News Source: Dubai Media Office
