Dubai's Community Development Authority (CDA) has taken home two awards at the Gulf Customer Experience Awards (GCXA), earning recognition for innovations in digital volunteering and marriage support services.
The CDA received the Customer at the Heart of Everything Award for its Unified Volunteering Platform, a digital ecosystem that connects volunteers with opportunities across various entities. The platform simplifies the volunteering journey through an integrated interface, supporting social responsibility and strengthening community participation across Dubai.
The authority also won the Best Innovation in Customer Experience Award for its Dubai Weddings initiative, a service model designed to support Emirati citizens preparing for marriage. The initiative aims to ease financial pressures on young couples and reinforce family stability in line with Dubai's broader vision of building cohesive and resilient households.
Hessa bint Essa Buhumaid, Director General of the CDA, said the recognition reflects the authority's commitment to developing community services built around people's needs.
"Building a happier and more cohesive society begins with understanding people's needs and developing solutions and services that meet their aspirations,"
she said, adding that the awards affirm the CDA's efforts to transform community initiatives into meaningful experiences that enhance quality of life.
The GCXA is one of the region's leading platforms for recognising excellence in customer experience and service innovation.
The CDA said it will continue expanding its ecosystem of social services and programmes in support of the Dubai Social Agenda 33, reinforcing the emirate's position as a global hub for community development and human-centred government services.
News Source: Emirates News Agency
