Interview with Mujab Sirajudeen Business Development at Al Kendi Computer Systems LLC

Al Kendi Computer Systems has been serving the Dubai area since 2008, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses

What is your business name?

Al Kendi Computer Systems LLC

Which industry does your business belong to?

IT Services

What is your business type?

Trading & Services

How old is your business?

10-15 years

Who are your customers?

Companies (B2B)

How did you initially come up with the idea or concept for the business?

We find a need the SMB in Dubai is stuck when evaluating cost effective IT solutions and support services. They are constantly ripped off by the other IT companies in Dubai when ever there is a technology down time . We thought our approach should be pro active than reactive . With that value approach we helped many companies to stay profitable with their IT investment . Now they can focus more on the core business function than worrying about IT nightmares. Our goal was always to be a trusted IT department for our customers.

Tell us about some of the major turning points in the history of your business.

When we first awarded for an IT security managed services with a large Money exchange house in Dubai ,we understood the pain point and risk associated with data security for small companies. This help us to collaborate with many IT security vendors and connected their solutions to the security vulnerability . We are happy to raise our security practices aligned with rapid change in security area . The knowledge and market gap helped us to position our company as security focused technology as well.

What made you choose Dubai as a location to setup your business?

Dubai's economic boom and raise in small business as well as internet adoption is a massive potential for a technology company to strive . The right infrastructure , visionary leader and relatively ease of doing business is very helpful. Also easy and affordable access to talents and experienced candidate is quite convincing to consider as a number 1 destination for business startup

Finally, what sets your business apart from the competition?

We consider our relationship with customer is like we are their own IT department . Our proactive approach is the key . We are not vendor focused but solution focused . Each customer and situation is different so we adapt with the need and budget of our customer . We always try to build and create long lasting business relationshipmost favorable outcomes for our clients in all matters.

Can you name some of your clients?

Al Ghurair Group, Al Ghandi , Noor Takaful , Dubai London Hospitals, Al Fuad Exchange, SAE Institute and there are hundreds of other companies

What service(s) or product(s) do you offer/manufacture?

IT Solutions and Services , Annual Contracts , SIRA certified CCTV , Security cameras , Access Control. systems , Backup solutions , Wireless systems, IP PBX systems installation , Office 365 Cloud , Lenovo desktops and laptops , DELL computers , HP servers and storages , Avaya , Yealink ,HIKVISION

What are the key strengths of your products/services?

Tested product , Affordable , Long lasting , Experienced engineers , SIRA certified team

Are there any exclusive products/services that you offer (not offered anywhere else in Dubai)?

Comodo Managed Security Services

What are the best ways for your customers to contact your company?