No more Checkout Queues: Carrefour launches Mobile-enabled Scan&Go Service

• Customers can scan items using their smartphone, pay and check out, with zero waiting time

• Customers can benefit from a fully contactless shopping journey using Scan&Go

Carrefour, operated by Majid Al Futtaim in the UAE, has launched Scan&Go Mobile, a feature allowing customers to use their smartphones to scan, bag purchases, and checkout completely on their own.

Using the MAF Carrefour mobile app, customers can scan the barcode of each product they would like to purchase as they shop, before making their way to a dedicated Scan&Go checkout area to process their payment — via a debit or credit card — within minutes. Customers using Scan&Go Mobile can avoid inconvenient long queues and benefit from a truly contactless shopping journey.

Philippe Peguilhan, Country Manager of Carrefour UAE at Majid Al Futtaim Retail, said

“We understand that today, more so than ever, customers place a premium on innovation, convenience and quality customer service. Scan&Go Mobile allows us to give customers more independence and control. By enabling an experience that limits contact with other people and touchpoints, shoppers can now enjoy an easier shopping experience while having peace of mind.”

The introduction of the Scan&Go Mobile service to the UAE follows the [2018] launch of Carrefour’s Scan&Go personalized scanners that were provided in selected hypermarkets across the UAE. To ensure customer safety and convenience, the previously used scanners have been replaced to encourage shoppers to use their personal smartphones.

Scan&Go Mobile is now available at several Carrefour stores including Deira City Centre, City Centre Mirdif, Arabian Ranches 1 and 2, Springs Souk, and Jumeirah Park, with plans to launch in additional stores before the end of the year.

To make use of Scan&Go Mobile, users can download the MAF Carrefour App on iOS or Android and register for SHARE — Majid Al Futtaim’s lifestyle rewards programme. Customers can then easily use the Scan&Go feature on the app to scan items in-store as they shop. To checkout and pay, customers can proceed to a designated Scan&Go checkout counter, scan their QR code and then make a contactless payment.

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