Dubai Mall, one of the UAE's premier shopping destinations, is set to implement a new parking system aimed at enhancing convenience and efficiency for motorists starting July 1, 2024.
The initiative includes a transition to a barrier-free system designed to streamline entry and exit processes at various parking zones within the mall premises.
Operated by Salik Company PJSC, renowned for its toll gate services across Dubai, the new system marks a significant shift in how parking will be managed at Dubai Mall.
Here are the key details and frequently asked questions regarding the upcoming changes:
Implementation of Paid Parking Zones
Effective July 1, 2024, paid parking will be enforced at designated areas within Dubai Mall, specifically at the Fashion, Grand, and Cinema parking zones. This initiative aims to regulate parking availability and manage congestion during peak hours.
Exempted and Free Parking Areas
Notably, Zabeel and Fountain View parking zones will remain exempt from parking fees, providing free parking options for visitors. Additionally, People of Determination are eligible for exemption from Dubai Mall parking fees, provided they apply for the exemption through Salik channels and meet the specified criteria.
Parking Fee Calculation and Payment
Parking fees will be calculated based on the duration of stay beyond the initial free hours (4 hours on weekdays and 6 hours on weekends). Upon entry, vehicles will be registered via Salik's system, with fees deducted automatically from the linked Salik account upon exit.
Salik Account Requirement
To utilize the parking facilities at Dubai Mall, motorists must have an activated Salik tag and a sufficient balance in their Salik account. This system integration ensures seamless payment processing and compliance with parking regulations.
Maximum Parking Tariff
The maximum parking tariff at Dubai Mall is set at Dh1,000 for a 24-hour period. This upper limit aims to discourage prolonged parking durations and manage space availability effectively.
Parking rate on weekdays (Monday to Thursday):
| Hours | Rate |
| 0-4 | Free |
| 4-5 | Dh20 |
| 5-6 | Dh60 |
| 6-7 | Dh80 |
| 7-8 | Dh100 |
| >8 | Dh200 |
| >12 | Dh500 |
| >24 | Dh1,000 |
Parking rate on weekends (Friday to Sunday):
| Hours | Rate |
| 0-4 | Free |
| 4-5 | Free |
| 5-6 | Free |
| 6-7 | Dh80 |
| 7-8 | Dh100 |
| >8 | 200 |
| >12 | 500 |
| >24 | Dh1,000 |
Dispute Resolution and Customer Support
Motorists can address any parking fee disputes by contacting Salik's customer service through email or phone. Additionally, customer happiness centers are available for in-person assistance.
Future Developments
As part of ongoing improvements, Dubai Mall is exploring enhancements to its notification systems and customer service provisions to further enhance visitor experience and satisfaction.
For further information on the new parking system, including detailed FAQs and updates, interested individuals are encouraged to visit Salik's official website or contact their customer service channels.
News Source: Khaleej Times
