Dubai Electricity and Water Authority (DEWA) has strengthened the backbone of its smart grid by leveraging its Distribution Network Smart Centre (DNSC), which enhances real-time monitoring, data analytics, and automated decision-making across Dubai’s power distribution network.
Launched in January 2024, the DNSC marks a key milestone in DEWA’s Smart Grid Strategy 2021–2035. It enables automation across critical services by analysing over 15 million data points daily, supporting smarter maintenance, faster responses, and improved service reliability.
The centre oversees and sustains three of DEWA’s core smart initiatives: advanced metering infrastructure for electricity, the Shams Dubai rooftop solar programme, and the EV Green Charger network. Together, these initiatives support Dubai’s energy sustainability and eco-friendly transport goals.
Using big data, AI and machine learning, the DNSC automates real-time data collection and response actions. It monitors smart electricity meters, generates insights, and reduces the need for human intervention in maintenance and diagnostics, resulting in more efficient service and shorter outages.
DEWA’s MD & CEO, Saeed Mohammed Al Tayer, said the DNSC is central to building an integrated smart system capable of proactive, data-driven solutions. Rashid bin Humaidan, Executive Vice President of Distribution Power at DEWA, added that the centre enhances customer satisfaction by enabling rapid, automated action and supporting future planning through intelligent dashboards.
Every electricity meter in Dubai has been converted to a smart meter, allowing for remote readings and transparency for customers via the DEWA smart app. The DNSC also monitors the performance and technical needs of EV charging stations across the city, ensuring seamless support for Dubai’s growing electric vehicle infrastructure.
Through the DNSC, DEWA continues to drive digital transformation and sustainability, aligning with Dubai’s vision for an intelligent, eco-conscious energy future.
News Source: Emirates News Agency
