In a significant move towards enhancing social justice and equality, Dubai Courts has unveiled an integrated package of services tailored to facilitate judicial procedures for senior citizens and people of determination.
This initiative aligns with the Dubai Social Agenda 33, reinforcing Dubai Courts' commitment to sustainable development and social integration.
Dr. Saif Ghanem Al Suwaidi, Director-General of Dubai Courts, emphasized the initiative’s focus on improving user experience and service efficiency.
"We prioritize making it easier for senior citizens and people of determination to access judicial services, promoting a transparent and efficient judicial environment,"
he stated.
Mohammed Al Obaidli, Executive Director of the Claims Management Sector, highlighted the package's role in advancing social sustainability and cohesiveness. He noted that the new services are designed to save time, effort, and costs for these groups, thereby addressing their specific needs.
The initiative is a part of Dubai Courts’ broader strategy to foster innovation and excellence in judicial services, contributing to customer satisfaction and trust in Dubai's judicial system. It aims to support the social system through protection, care, and empowerment, solidifying Dubai Courts' position as a leader in judicial services.
Al Obaidli said the new initiative includes the following services:
- Shore: Voluntary legal consultation services in cooperation with accredited law firms in Dubai.
- Sanad: Voluntary legal representation in cases, in partnership with accredited law firms in Dubai.
- Postponement and exemption from fees: Assistance for litigants who are unable to pay legal fees by postponing or exempting them.
- Aoun: Support for financially insolvent litigants who cannot pay expert costs of professional services in cases, in partnership with accredited service providers.
- Courts of Goodness: Assistance in paying the debts of insolvent people against whom judicial rulings were issued by Dubai Courts.
- Al Adheed Services: Providing Al Adheed Centers’ services free of charge to the targeted groups.
- Qareeb: Transfer service to Dubai Courts services.
Additional services include priority service in service centres; priority call centre services; dedicated parking; and rooms allocated for video calling.
The new services can be obtained through the Call Centre on 043347777; Service centres across Dubai; and Dubai Courts website.
News Source: Emirates News Agency
