The Ministry of Human Resources and Emiratisation’s (MoHRE) participation at GITEX Global, the world’s largest tech show that is being held this year from 10th to 14th October, 2022, in the Sheikh Saeed Hall at the Dubai World Trade Centre, will revolve around showcasing its latest smart systems, including the rapidly-updated MoHRE app.
In line with its directives to digitally transform its services, the ministry will showcase its prominent smart services to serve customers, such as the awareness programme as part of the self-guidance service, the new communication channel via WhatsApp, in addition to its smart application, smart communication system, the Nafis platform, and the open data system.
The self-guidance awareness service on the ministry’s app can be accessed with the UAE Pass, enabling workers to complete the awareness programme in 16 languages and watch a 20-minute video on their rights and responsibilities, as well as the social norms and traditions followed in the UAE society.
The self-guidance service also includes raising awareness on how to file a labour complaint and communicating with the ministry through its channels.
The ministry will also showcase its latest communication channel with its customers, which was recently launched through WhatsApp in Arabic and English. MoHRE is the first federal entity to have a verified business account on the app. The new channel allows employers, labourers, domestic helpers, and other segments of the public to communicate flexibly and easily round-the-clock with the ministry.
Users can view the Federal Decree-Law on the Regulation of Labour Relations in the private sector and its executive regulations, the Federal Law on Domestic Helpers, and other ministerial resolutions regulating the labour market in a reliable and approved manner that protects the privacy of customers’ data.
MoHRE will also showcase its smart app at GITEX, which conducts transactions of establishments and domestic helpers quickly and safely and keeps them informed of the status of their licences to avoid fines and violations. The application provides a virtual labour market service that allows users to apply for job offers.
Users can benefit from the latest updates on the app, including grievance service, self-assessment service, guidance service, and cancelling a labourer who has a labour case. A control panel has also been added to the app that reflects Emiratisation information in G2G application with updated links such as the labour market e-magazine, privacy policy, and the UAE Government Charter for Future Services.
The updated app also includes the establishment’s category history in the control panel, the service to cancel an employee outside the country, open an establishment, and update an establishment. It also has an option for three visits – a job offer application, a work contract, initial approval of a work permit, payment of the initial approval fee for a work permit, and the delivery of a work contract. There were other services launched for domestic helpers such as end-of-service account service, registering a labour complaint, and registering a complaint on late payment of wages.
The updated services include the cancellation of an unused work permit, cancellation of a temporary work permit, cancellation of a deceased employee records, cancellation of an employee for infectious disease, and cancellation of a used work permit.
MoHRE has also introduced via its app a dashboard for domestic helpers who can see personal documents, issue a new residency, cancel an entry permit, and make a status modification.
The new smart app update also introduces the press and hold feature, enabling users to move to the required page automatically. It also links smart services, enhancing the quality of services and increasing usage frequency.
The app uses artificial intelligence and big data to provide an improved interface. The application design also combines innovation with technology while offering the best user experience, considering the simplicity of browsing and design, and the flow and interdependence of services to ensure consistency of the experience.
With the smart communication system, MoHRE has become the first government entity to implement the system proactively, as it completes digital transactions while working remotely and provides e-services round-the-clock. In addition, the system has smart features that allow checking attachments and transaction data for 40 remote services, supporting MoHRE’s smart and digital transformation journey.
One of the ministry’s key objectives in its GITEX participation is to introduce visitors to Nafis, a federal government programme that aims to boost the competitive efficiency of Emiratis and enables them to take up jobs in the private sector in the coming five years. As one of the programmes under the ‘Projects of the 50’ initiative, Nafis aims to contribute to UAE’s overall development.
The programme eyes improving the Emirati human development framework and preparing productive talent in the private sector to achieve the goals of effective economic participation in a way that supports the country’s economy and builds a partnership between the public and private sectors. It lays the foundations for providing 75,000 jobs in the private sector during the next five years for Emiratis and provides them with guidance, vocational training, and advice to enhance the attractiveness of the private sector.
Visitors to the ministry’s stand at GITEX will learn about the open data policy for continuous development by being open to customers, providing the data and information they need transparently and smoothly, and being informed of their views on the ministry’s services and activities, where open data can help invent new products, services, and applications. It saves customers’ time and effort and motivates them to innovate.
MOHRE’s participation is an opportunity to learn about the latest technologies used in developing the transformation system and achieve the vision of the UAE’s leadership to keep pace with the future and benefit from the experiences of other entities in information technology.
News Source: Emirates News Agency
