Interview with Manoj Tulsani, Co-founder & CEO of Rayna Tours, a one-stop travel solution provider in Dubai
In a city brimming with an abundance of tourist attractions, navigating your journey as a tourist can be a daunting task. With an unwavering passion for travel and a vision to bridge the gap in seamless access to tours and packages, Rayna Tours was founded. This destination management company in Dubai has fulfilled the dreams of travelers by providing a wide range of travel services and experiences.
Discover the remarkable success story of Rayna Tours as Manoj Tulsani, co-founder of Rayna Tours, shares the inspiring journey of how he and his team transformed their dynamic entrepreneurial spirit into a thriving enterprise.
The Birth of Rayna Tours
While enjoying a successful career in marketing in his 20s, Manoj Tulsani decided to embark on a new adventure guided by his passion for travel. Teaming up with his friend Kamlesh Ramchandani, they identified a significant gap in Dubai's tourism industry; the lack of seamless access to booking tours and packages. They took the bold step of transitioning from their careers in the trading industry to establish Rayna Tours and Travels, beginning as a travel boutique within the Flora Grand Hotel. Looking back, he says,
“All we were armed with was our dynamic entrepreneurial spirit and unrelenting penchant to learn and grow.”
In just two years, Rayna Tours transformed from a single outlet to a network of 14 outlets solidifying their status as one of the UAE's top destination management companies. This significant growth as a company was powered by a blend of smart strategies and core principles. Central to their success has been their unwavering commitment to understanding customers' needs and staying up to date with industry trends. They have made significant investments in assets like desert camps, luxury vehicles, and cruise lines. They have also established a robust online presence with the help of Technoheaven Consultancy, their in-house technical facility. By developing user-friendly apps and a highly secure booking portal, they ensure that travelers enjoy a seamless and stress-free experience at their fingertips.
Adapting to Industry Trends
The travel industry is ever-evolving and one must proactively align with the emerging trends to stay significant in the industry. Rayna Tours recognizes the importance of staying ahead of the curve. Manoj mentions the new trend in the industry, saying,
“Traveling is more than just sightseeing or taking a break from the mundane routine; travellers now seek more socially responsible and eco-conscious experiences. People are also now inclined toward getaways with more authentic and immersive experiences.”
To cater to these evolving preferences, Rayna Tours is meticulously crafting packages that not only highlight the region's most renowned sights but also reveal its best-kept secrets.
Furthermore, technological advancements in the travel sector play a crucial role in streamlining operations and offering innovative solutions. By maintaining a close eye on such developments, Rayna Tours ensures that its services remain at the forefront of the industry.
Unique Travel Experiences
What sets Rayna Tours apart is its wide range of unique and exclusive travel experiences. From city sightseeing tours to luxury cruises and off-road desert safaris, their service portfolio is diverse and tailored to provide intimate and personalized adventures. Moreover, they also provide full-suite holiday packages encompassing everything from accommodations to gourmet dining, guided excursions, and engaging activities.
“Every traveller is unique, and so are their travel dreams and expectations,”
says Manoj Tulsani, the co-founder of Rayna Tours.
To cater to these individual preferences and desires, they prioritize bespoke travel experiences. Their dedicated travel consultants engage in in-depth consultations with each traveler to have a deep understanding of their needs and desires. They then craft customized travel programs that may include exclusive privileges that will enhance the overall travel experience. They also ensure that their customer support line is operational 24/7 providing travellers with round-the-clock assistance and support.
With nearly two decades of experience in the industry, the company has established a proven track record in international visa services, global hotel reservations, MICE, and logistics solutions.
Technology plays a pivotal role in Rayna Tours' success, with their online platform being a key driver. Their online platforms like websites, apps, and deals pages, serve as user-friendly and feature-rich interfaces that simplify holiday planning and tour booking. One standout feature is the real-time availability of their extensive service portfolio enabling customers to access up-to-date offerings anytime and from anywhere. These platforms are integrated with professional customer support channels including live chat and automated response systems.
Approach to Business
Rayna Tours’ commitment to delivering exceptional service is evident in their direct-to-customer approach for most of their tours and packages. Customer satisfaction is at the core of their operations. Unlike many other tour companies, Rayna Tours avoids intermediaries or middlemen in the execution of their best-selling tours like cruises, safaris, and luxury sightseeing experiences. This approach offers advantages over pricing and also enables them to have direct control over the quality of their services. By eliminating unnecessary layers in the process, they can respond more swiftly to customer needs, resolve any issues promptly, and maintain a high level of transparency throughout.
Overcoming Challenges
With the untimely intervention of the pandemic, the travel industry has faced significant challenges. Rayna Tours overcame them with a smart and multi-faceted approach. They wisely used the opportunity to revamp and optimize their resources and enhance the company's infrastructure.
Manoj proudly shares,
“Our strength is our brilliant workforce, and we were one of the few companies that tackled this challenging time with zero layoffs.”
Instead, they focused on up-skilling their team, making them more adaptable and versatile in the face of unforeseen circumstances. This proactive stance has cultivated resilience and enabled them to not only survive but thrive in the face of uncertainties.
Future Prospects
As Rayna Tours continues to grow and evolve, Manoj Tulsani envisions a future where the company expands its global presence and diversifies its offerings. With a presence in various industries under the Rayna Group umbrella like Rayna Properties and Rayna Tours Seacation, the company is poised for exciting developments.
Manoj Tulsani offers valuable advice to aspiring entrepreneurs in the travel and tourism sector drawing from his own journey with Rayna Tours. He says,
“Starting a business is just the first step that directs you to the path of following your passion, but what really keeps you going and makes you successful is your unrelenting enthusiasm to listen to your audience, accept the criticisms, learn from the mistakes, and tackle the industry challenges thrown at you from time to time.”
This steadfast commitment allows entrepreneurs to move forward with renewed strength and vigor regardless of the circumstances.
With a foundation built on customer satisfaction and a vision that knows no bounds, Rayna Tours continues to inspire travelers and entrepreneurs alike.