Emirates has recorded its busiest year ever for baggage handling, processing over 2.8 million bags each month between April 2024 and March 2025 — an average of 100,000 bags daily from its Dubai hub to 140 destinations worldwide.
This marks a 3.7% year-on-year increase in baggage volume. Despite the growing demand, Emirates maintained a 99.9% success rate in ensuring baggage reached its destination on time, positioning the airline as a global leader in baggage handling performance.
Mishandling rates remain impressively low, with only 1.4 incidents per 1,000 bags at the Dubai hub — nearly 30 times better than some industry counterparts. For the few bags that are delayed, 91% are returned to customers within 72 hours, despite the complex nature of Emirates' predominantly international routes.
The airline also leads in handling lost and found items. At Dubai International Airport Terminal 3, 94% of essential belongings — such as passports, wallets, and phones — are recovered and returned to passengers within 60 minutes, thanks to a dedicated team.
To enhance customer experience further, Emirates introduced Bag Connect in 2024. This digital tool allows passengers to track their baggage journey in real-time through the Emirates app and website. The service also includes updates on mishandled bag deliveries, now available at 80 locations across the airline’s network.
Even in challenging cases where bags lose their tags, Emirates and dnata teams recover and load around 80% of such bags before takeoff, ensuring minimal disruption for travelers.
As global travel continues to surge, Emirates’ precision-driven baggage operations reaffirm its position at the forefront of airline service excellence.
News Source: Emirates News Agency
