Robotic Process Automatic(RPA) improves DEWA’s productivity, reducing operation hours by 40,000

Robotic Process Automatic(RPA) improves DEWA’s productivity, reducing operation hours by 40,000

The Robotic Process Automation (RPA) at the Dubai Electricity and Water Authority (DEWA) has achieved significant results in terms of improving operations, productivity, the accuracy of data, accelerating procedures and reducing costs and duration for tasks with a total of 40,000 hours until 2021.

DEWA uses RPA to automate business processes to reduce repetitive and routine tasks.

The RPA includes several initiatives such as the automation: of server vulnerability status update, data caching service monitoring of DEWA's virtual Artificial Intelligence (AI) employee, work clearance application process, Geographic Information Systems Monitoring System, Bank Guarantee Statement, and Domain Naming System Scanning.

"We promote Dubai as a global hub for digital technology to help achieve the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, which mandates the Government of Dubai to aid Dubai's progress in leading the future by making it ten years ahead of other cities through government innovation. DEWA contributes to shaping the future of the UAE during the next 50 years to become the world's leading nation by its Centennial in 2071,"

said, Saeed Mohammed Al Tayer, MD and CEO of DEWA.

"We continue to innovate unique experiences that aid Dubai's progress in leading the future by reshaping the traditional work mechanisms to suit rapid changes worldwide. Through Digital DEWA, our digital arm, we are disrupting the concept of a utility and becoming the first digital utility worldwide with autonomous systems for renewable energy and storage, while expanding the use of AI. This makes Dubai the first city to provide electricity and water services using AI,"

he added.

News Source: Emirates News Agency

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